The majority of our waterproof mattresses and bedding items are deliverable on a next working day service. Orders must be placed by 12 Noon for receipt the next WORKING day. However, divan bases require a 2-man delivery and are pre-booked via telephone to arrange the delivery date. This typically takes a few extra days up to one week. We can offer this service because we use national couriers who offer this service to us. In a small percentage of cases there are delays in delivery due to unforeseen circumstances at the delivery depots or hubs. For obvious reasons The Waterproof Mattress Shop cannot be held responsible for any delivery delays when items are dispatched using national couriers. We will keep you informed to the best of our knowledge in the event of a delay.
We are committed to delivering your bedding as quickly and efficiently as possible.
All items go out with our own drivers, overnight courier or pallet service due to the fact that the products we sell are in stock in our warehouse.
If you require delivery on a specific day, it is advisable to call our sales hotline on 0208 951 5559 and one of our team will try and organise a delivery for you that will fit in with your requirements.
We always try wherever possible to fulfil your requests and to that end will explore all means available to us to deliver your beds or bedding when you need it.
UK delivery is FREE, no matter how small or large your order.
This excludes offshore Islands (including Guernsey and Jersey ,the Isle of Man, the Isle of Wight), the Scottish Western Isles, Scottish Highlands and certain other areas of Scotland which may incur a surcharge depending on the exact area and the item(s) ordered. Please contact a customer services representative for details. All areas of The Republic of Ireland and Northern Ireland will also incur a delivery surcharge.
The courier will leave a card if the customer is not home, with a contact number of the nearest depot to arrange a more convenient time to deliver.
Large items delivered on a national scale are extremely expensive. We therefore reserve the right to charge an administration fee of up to 25% on all orders that are cancelled prior to delivery.
On the rare occasion where an item is damaged in transit we will of course offer to replace this item immediately. Please ensure that you inspect your delivery carefully for transit damage before signing. This is absolutely crucial as we are unable to replace any damaged goods which have not been signed for as damaged.
There is a section on the order form for special delivery instructions, please feel free to use this section to let us know if you have special requirements.
All deliveries MUST be signed for on receipt. BEFORE signing for delivery, please INSPECT the goods to ensure the packaging and the product are in perfect condition and your items have not been damaged in any way during the delivery process.
If necessary, please make sure you detail any problems on the delivery note. Please be aware that writing "Goods Not Checked" is NOT sufficient for us to be able to make a claim for damages from our courier company. When your goods are delivered please retain the original packaging until you are sure that you do not need to return the goods for any reason.
